Salesforce Testing

Functional testing is a crucial aspect of software testing that focuses on verifying that a system or application behaves according to its specified functional requirements. This course provides a comprehensive guide to functional testing, covering fundamental concepts, techniques, and best practices.

Course Objectives:

1. Understand the fundamentals of functional testing and its importance in software development.
2. Learn different types of functional testing and when to apply them.
3. Explore techniques for designing effective functional test cases.
4. Gain practical skills in executing functional tests and identifying defects.
5. Understand the role of automation in functional testing and how to implement automated tests.
6. Learn how to prioritize and manage functional testing efforts within a project.

Course Outline:

1. Introduction to Functional Testing

   • Definition and importance of functional testing
   • Differentiating between functional and non-functional requirements
   • Overview of functional testing methodologies

2. Types of Functional Testing

   • Unit Testing
   • Integration Testing
   • System Testing
   • Regression Testing
   • User Acceptance Testing (UAT)
   • Smoke Testing
   • Sanity Testing
   • Exploratory Testing

3. Functional Test Design

   • Requirements analysis and test case identification
   • Techniques for designing effective test cases (e.g., Equivalence Partitioning, Boundary Value Analysis, Decision Table Testing)
   • Test case prioritization and coverage criteria

4. Executing Functional Tests

   • Test execution process
   • Recording and documenting test results
   • Defect reporting and management

5. Automated Functional Testing

   • Introduction to test automation tools (e.g., Selenium WebDriver, HP UFT)
   • Creating and maintaining automated test scripts
   • Integrating automated tests into the CI/CD pipeline

6. Managing Functional Testing Efforts

   • Test planning and estimation
   • Risk-based testing approaches
   • Test environment setup and management
   • Collaboration with development and other stakeholders

7. Advanced Topics in Functional Testing

   • API Testing
   • Database Testing
   • Localization and Internationalization Testing
   • Accessibility Testing

8. Case Studies and Practical Exercises

   • Real-world case studies illustrating functional testing principles and techniques
   • Hands-on exercises to reinforce learning and apply concepts

Salesforce Administrator Course Outline

Module 1: Introduction to Salesforce

• Overview of Salesforce and its ecosystem
• Role of a Salesforce Administrator
• Introduction to Salesforce Lightning Experience
• Navigating the Salesforce interface

Module 2: Salesforce Data Model

• Understanding the Salesforce data model (objects, fields, relationships)
• Creating and customizing objects and fields
• Managing record types, page layouts, and field-level security

Module 3: User Management

• Creating and managing user accounts
• Assigning profiles and permission sets
• Managing user permissions and access controls
• Enabling single sign-on (SSO) and two-factor authentication (2FA)

Module 4: Security and Sharing Settings

• Overview of Salesforce security model
• Configuring organization-wide defaults (OWD)
• Defining role hierarchies and sharing rules
• Implementing record-level security with manual and criteria-based sharing

Module 5: Data Management

• Importing and exporting data using Data Loader
• Using data import wizards and data export tools
• Data cleansing and deduplication techniques
• Backing up and restoring data in Salesforce

Module 6: Automation and Workflow

• Introduction to Salesforce automation tools (workflow rules, process builder, and flows)
• Creating workflow rules and field updates
• Designing and automating business processes with process builder
• Building visual workflows to automate complex tasks

Module 7: Reports and Dashboards

• Creating and customizing reports in Salesforce
• Using report types, filters, and grouping
• Designing dashboards to visualize key metrics
• Sharing reports and dashboards with stakeholders

Module 8: AppExchange and Integrations

• Introduction to Salesforce AppExchange
• Installing and managing apps from the AppExchange
• Integrating Salesforce with external systems using APIs
• Overview of popular integration tools like MuleSoft and Dell Boomi

Module 9: Lightning App Builder

• Building custom applications with Lightning App Builder
• Designing custom pages and components
• Creating Lightning pages for different user profiles
• Configuring app and record pages with Lightning App Builder

Module 10: Mobile Administration

• Overview of Salesforce mobile app
• Configuring mobile settings and permissions
• Customizing the Salesforce mobile experience for users
• Mobile security best practices

Module 11: Change Management and Deployment

• Introduction to Salesforce change management process
• Creating sandboxes for development and testing
• Deploying changes between sandboxes and production
• Version control and release management best practices

Module 12: Best Practices and Tips

• Best practices for Salesforce administration
• Tips for optimizing performance and scalability
• Strategies for troubleshooting common issues
• Continuous learning and professional development resources

Module 13: Real-World Projects and Case Studies

• Hands-on projects and case studies to apply learned concepts
• Analyzing real-world Salesforce implementation scenarios
• Working on administration tasks and projects to reinforce learning

Module 14: Certification Preparation

• Overview of Salesforce Administrator certification
• Tips and strategies for preparing for the certification exam
• Practice exams and mock tests
• Final assessment and evaluation

Module 15: Conclusion and Career Path

• Review of key concepts covered in the course
• Career opportunities and growth as a Salesforce Administrator
• Next steps for continuous learning and career advancement

This course content covers a comprehensive range of topics related to Salesforce administration, from basic fundamentals to advanced concepts and best practices. It provides a structured learning path for individuals looking to become proficient Salesforce Administrators and prepare for Salesforce Administrator certification exams.

• Introduction to Agile Methodology:

  • • What is Agile?
    • Origins and principles of Agile Manifesto
    • Agile values and principles

  Scrum Framework:

  • • Overview of Scrum framework
    • Roles and responsibilities (Product Owner, Scrum Master, Development Team)
    • Scrum events (Sprint, Sprint Planning, Daily Standup, Sprint Review, Sprint Retrospective)
    • Artifacts (Product Backlog, Sprint Backlog, Increment)

  Kanban Method:

  • • Introduction to Kanban
    • Principles of Kanban
    • Visualizing work with Kanban boards
    • Kanban practices and metrics

  Extreme Programming (XP):

  • • Introduction to Extreme Programming (XP)
    • Core practices of XP (Test-Driven Development, Pair Programming, Continuous Integration, Refactoring)
    • Values and principles of XP

  Lean Software Development:

  • • Introduction to Lean principles
    • Applying Lean principles to software development
    • Eliminating waste, maximizing value, and optimizing flow in Agile projects

  Agile Roles and Responsibilities:

  • • Product Owner: Responsibilities, skills, and interactions
    • Scrum Master: Responsibilities, servant leadership, and facilitation
    • Development Team: Responsibilities, self-organization, and collaboration

  Agile Planning and Estimation:

  • • User stories and product backlog grooming
    • Estimation techniques (Planning Poker, Story Points, Relative Sizing)
    • Release planning and iteration planning

  Agile Metrics and Reporting:

  • • Agile metrics for tracking progress and performance
    • Burndown charts, velocity, cycle time, and lead time
    • Agile reporting and communication practices

  Agile Testing and Quality Assurance:

  • • Agile testing principles and practices
    • Test-driven development (TDD) and behavior-driven development (BDD)
    • Continuous integration and automated testing

  Agile Retrospectives and Continuous Improvement:

  • • Importance of retrospectives in Agile
    • Conducting effective retrospectives
    • Implementing action items and driving continuous improvement

  Scaling Agile:

  • • Challenges of scaling Agile for large organizations
    • Scaling frameworks (SAFe, LeSS, Scrum@Scale, etc.)
    • Distributed Agile teams and remote collaboration

  Agile Transformation and Adoption:

  • • Strategies for successful Agile transformation
    • Overcoming resistance to change
    • Creating an Agile culture and mindset

  Agile Leadership and Coaching:

  • • Agile leadership principles
    • Coaching Agile teams and individuals
    • Servant leadership in Agile organizations

  Agile Tools and Techniques:

  • • Tools for Agile project management (Jira, Trello, Asana, etc.)
    • Collaboration tools for Agile teams (Slack, Microsoft Teams, etc.)
    • Agile engineering tools (version control, CI/CD, automated testing frameworks)

  Agile in Different Contexts:

  • • Agile in software development
    • Agile in non-software contexts (Agile marketing, Agile HR, Agile finance, etc.)
    • Tailoring Agile practices for different industries and domains

  Agile Case Studies and Best Practices:

  • • Real-world Agile implementation case studies
    • Best practices and success stories from Agile organizations
    • Lessons learned and practical insights for Agile practitioners

  This comprehensive course covers various aspects of Agile methodology, from foundational principles to advanced topics such as scaling Agile, Agile leadership, and Agile transformation. It provides a solid foundation for individuals looking to adopt Agile practices in their organizations or advance their careers as Agile practitioners.

1. Jira
2. TestRail/TestRail/Zyphre
3. Browserstack
4. CharlesProxy
5. Postman

• Structured Query Language (SQL):
  • Declarative language for managing relational databases
  • Standardized by ANSI and ISO, with variations (e.g., MySQL, PostgreSQL, SQL Server)
• Basic SQL Commands:
  • SELECT: Retrieves data from one or more tables
  • INSERT INTO: Adds new records into a table
  • UPDATE: Modifies existing records in a table
  • DELETE FROM: Removes records from a table
  • CREATE TABLE: Creates a new table in the database
  • ALTER TABLE: Modifies the structure of an existing table
  • DROP TABLE: Deletes a table and its data from the database
• Data Querying:
  • SELECT: Retrieves data from one or more tables based on specified criteria
  • FROM: Specifies the table(s) from which to retrieve data
  • WHERE: Filters rows based on specified conditions
  • GROUP BY: Groups rows that have the same values into summary rows
  • HAVING: Filters group rows that are returned after the GROUP BY clause
  • ORDER BY: Sorts the result set in ascending or descending order
• Data Manipulation:
  • INSERT INTO: Adds new records into a table
  • UPDATE: Modifies existing records in a table
  • DELETE FROM: Removes records from a table
• Data Definition:
  • CREATE TABLE: Creates a new table in the database
  • ALTER TABLE: Modifies the structure of an existing table (e.g., add, modify, drop columns)
  • DROP TABLE: Deletes a table and its data from the database
• Data Control:
  • GRANT: Grants specific privileges to database users
  • REVOKE: Revokes privileges granted to database users
• Data Integrity:
  • Constraints: Rules that enforce data integrity (e.g., NOT NULL, UNIQUE, PRIMARY KEY, FOREIGN KEY)
  • Transactions: Groups SQL commands into a single unit of work, ensuring data integrity
• Joins:
  • INNER JOIN: Retrieves records that have matching values in both tables
  • LEFT JOIN: Retrieves all records from the left table and the matched records from the right table
  • RIGHT JOIN: Retrieves all records from the right table and the matched records from the left table
  • FULL OUTER JOIN: Retrieves all records when there is a match in either the left or right table
• Functions and Aggregations:
  • COUNT(): Returns the number of rows in a result set
  • SUM(): Calculates the sum of values in a column
  • AVG(): Calculates the average of values in a column
  • MAX(): Returns the maximum value in a column
  • MIN(): Returns the minimum value in a column
• Subqueries:
  • Nested SELECT statements: Allows a SELECT statement to be nested within another SQL statement
• Views:
  • CREATE VIEW: Creates a virtual table based on the result set of a SELECT query
  • ALTER VIEW: Modifies the definition of an existing view
  • DROP VIEW: Deletes a view from the database
• Indexes:
  • CREATE INDEX: Creates an index on one or more columns of a table
  • DROP INDEX: Deletes an index from the database
• Transactions:
  • BEGIN TRANSACTION: Starts a new transaction
  • COMMIT: Saves all changes made during the current transaction
  • ROLLBACK: Reverts all changes made during the current transaction

Here’s are real-time project for Salesforce Cloud app testing, which learner will be practice for hands-on end to end testing – 

Project Title:

1. HRM application
2. Healthcare Life Insurance
3. Retail Banking
4. Order Management [ ERP based]

Introduction to Resume Writing:

• • Understanding the purpose of a resume
  • Importance of a well-crafted resume in job search

Types of Resumes:

• • Chronological resume: emphasizing work experience in reverse chronological order
  • Functional resume: highlighting skills and accomplishments rather than work history
  • Combination resume: blending aspects of chronological and functional formats

Resume Formatting:

• • Choosing the right font, font size, and formatting style
  • Proper use of headings, subheadings, and bullet points
  • Maintaining consistency in formatting throughout the resume

Contact Information:

• • Including essential contact details: full name, phone number, email address, and LinkedIn profile (if applicable)
  • Ensuring accuracy and professionalism in contact information

Resume Sections:

• • Header: Personal information and contact details
  • Professional Summary/Objective: Brief overview highlighting qualifications and career goals
  • Work Experience: Listing relevant work history, including job titles, company names, dates of employment, and key responsibilities/accomplishments
  • Education: Detailing academic qualifications, degrees, certifications, and relevant coursework
  • Skills: Highlighting relevant technical and soft skills
  • Additional Sections (optional): Volunteer experience, internships, awards, publications, languages, professional affiliations, etc.

Tailoring Your Resume:

• • Customizing the resume for each job application
  • Analyzing job descriptions and matching qualifications to job requirements
  • Highlighting key skills and experiences relevant to the target position

Achievement-Oriented Language:

• • Using action verbs to start bullet points in the work experience section
  • Quantifying achievements and accomplishments with numbers and metrics
  • Demonstrating impact and results achieved in previous roles

Proofreading and Editing:

• • Reviewing the resume for grammar, spelling, and punctuation errors
  • Ensuring clarity, coherence, and conciseness in writing
  • Seeking feedback from peers, mentors, or professional resume writers

Design and Layout:

• • Choosing an appropriate resume template or design layout
  • Balancing aesthetics with readability and professionalism
  • Using white space effectively to improve visual appeal and readability

Keywords and Applicant Tracking Systems (ATS):

• • Identifying relevant keywords from job descriptions
  • Optimizing resume content for ATS compatibility
  • Avoiding common pitfalls that can trigger ATS rejection

Online Presence and Digital Resumes:

• • Creating and maintaining a professional LinkedIn profile
  • Incorporating links to online portfolios, personal websites, or professional social media profiles
  • Ensuring consistency between the resume and online profiles

Cover Letters (Optional):

• • Crafting personalized cover letters to accompany the resume
  • Tailoring cover letters to specific job applications and addressing the hiring manager by name
  • Highlighting key qualifications and expressing enthusiasm for the position

Final Review and Submission:

• • Conducting a final review of the resume before submission
  • Saving the resume in an appropriate file format (e.g., PDF, Word)
  • Sending the resume via email or uploading it to online job portals

Follow-Up and Networking:

• • Following up with employers after submitting the resume
  • Networking strategies for expanding job search opportunities and obtaining referrals

Let’s simulate a mock interview process for a Salesforce testing :- 

some mock interview questions and suggested answers for a Salesforce Testing position:

1. Question: Can you tell us about your experience with Salesforce testing and any specific projects you’ve worked on?

Answer: Certainly! In my previous role, I was responsible for testing Salesforce applications and customizations for a variety of clients. I worked on projects involving Salesforce implementations, integrations with third-party systems, and customization of Salesforce modules such as Sales Cloud, Service Cloud, and Marketing Cloud. I have experience testing both declarative and programmatic solutions within the Salesforce platform, ensuring that they meet the client’s business requirements and adhere to best practices.

2. Question: What are some common challenges you’ve encountered while testing Salesforce applications, and how did you overcome them?

Answer: One common challenge is ensuring data integrity and consistency across different Salesforce modules and external systems. To address this challenge, I developed comprehensive test data strategies that included creating realistic test data sets, implementing data synchronization mechanisms, and performing data validation checks during testing. Another challenge is testing complex Salesforce workflows and automation processes. I overcame this challenge by leveraging automation tools like Selenium WebDriver and Apex Test Classes to automate repetitive test scenarios and ensure thorough coverage of critical business processes.

3. Question: Can you explain your approach to testing Salesforce integrations with external systems?

Answer: When testing Salesforce integrations with external systems, I start by understanding the integration requirements and mapping out the data flow between Salesforce and the external system. I design test cases to validate data synchronization, data transformations, and error handling mechanisms. I also verify that the integration points are secure and compliant with relevant standards (e.g., OAuth for authentication). During testing, I use tools like Postman or SOAP UI to send requests to the external APIs and verify responses. Additionally, I perform end-to-end testing to ensure that data is accurately transferred between Salesforce and the external system.

4. Question: How do you ensure the quality of Salesforce customizations, such as Apex code and Visualforce pages?

Answer: To ensure the quality of Salesforce customizations, I follow a rigorous testing process that includes both manual and automated testing. For Apex code, I write unit tests using Apex Test Classes to verify the functionality of individual methods and classes. I also perform integration testing to validate the interactions between different components of the Salesforce application. For Visualforce pages, I conduct manual testing to verify the layout, functionality, and responsiveness across different devices and browsers. Additionally, I leverage browser automation tools like Selenium WebDriver to automate UI testing and ensure consistent behavior across environments.

5. Question: How do you handle regression testing in Salesforce projects, especially after Salesforce releases updates or patches?

Answer: Regression testing is critical in Salesforce projects to ensure that existing functionality remains intact after new updates or patches are applied. To handle regression testing efficiently, I maintain a comprehensive suite of regression test cases that cover all critical business processes and customizations within the Salesforce application. Whenever Salesforce releases updates or patches, I review the release notes to understand the changes and prioritize test cases accordingly. I leverage automation tools like Selenium WebDriver and Salesforce Test Automation Framework (STAF) to automate repetitive regression test scenarios and expedite the testing process. Additionally, I perform manual regression testing for areas that require human judgment or validation.

In today’s dynamic job market, the possibilities are endless. Whether you’re a recent graduate or a seasoned professional looking for a change, the world is full of opportunities waiting to be discovered. This guide is designed to help you navigate the vast landscape of job opportunities and unleash your full career potential.

Embracing a Growth Mindset:

The first step to unlocking unlimited job opportunities is to adopt a growth mindset. Believe in your ability to learn and grow, and embrace challenges as opportunities for development. With the right attitude, every experience becomes a stepping stone toward your career goals.

Identifying Your Strengths and Passions:

Understanding your strengths and passions is essential for finding the right career path. Take time to reflect on your skills, interests, and values. What are you naturally good at? What activities energize and inspire you? By aligning your career choices with your strengths and passions, you’ll find greater fulfillment and success.

Exploring Diverse Industries and Roles:

The modern job market offers a multitude of industries and roles to explore. Don’t limit yourself to traditional career paths—be open to new opportunities and experiences. Research different industries, attend networking events, and talk to professionals in various fields to gain insights into potential career paths.

Leveraging Transferable Skills:

Many skills are transferable across industries and roles. Whether it’s communication, problem-solving, or leadership, highlight your transferable skills on your resume and during interviews. Employers value candidates who can adapt and thrive in diverse environments.

Networking and Building Connections:

Networking is a powerful tool for uncovering hidden job opportunities. Cultivate relationships with professionals in your field of interest through networking events, LinkedIn, and informational interviews. Don’t be afraid to reach out and make connections—it could lead to your next job opportunity.

Embracing Lifelong Learning:

In today’s rapidly evolving job market, continuous learning is essential for staying competitive. Invest in your professional development by taking courses, earning certifications, and attending workshops. Stay informed about industry trends and advancements to position yourself as a valuable asset to employers.

Seizing Remote Work Opportunities:

The rise of remote work has opened up new possibilities for job seekers. Explore remote work opportunities that allow you to work from anywhere in the world. Remote work offers flexibility and freedom, making it an attractive option for those seeking a better work-life balance.

Navigating the Gig Economy:

The gig economy offers a plethora of short-term and freelance opportunities across various industries. Consider freelancing or taking on side gigs to gain experience, expand your skill set, and build your portfolio. The gig economy provides flexibility and autonomy, allowing you to create your own career path.

Conclusion:

In conclusion, the world is brimming with unlimited job opportunities for those who dare to explore them. By adopting a growth mindset, identifying your strengths and passions, and embracing new experiences, you can unlock your full career potential. Seize the opportunities that come your way, and embark on a journey of lifelong learning and professional growth